National University Research Hub and Scholarship Abroad (NURHSA) – Refund and Returns Policy

Effective Date: [13/05/2024 – 01/01/2018]

Introduction
  1. Welcome to National University Research Hub and Scholarship Abroad (NURHSA). This Refund and Returns Policy outlines our guidelines for refunds and returns of courses purchased through our Learning Management System (LMS) course selling website.
Refund Policy
    1. NURHSA offers refunds on eligible course purchases in accordance with the following conditions:
      • Refund requests must be made within [number] days from the date of purchase.
      • To request a refund, users must contact our customer support team at [contact email] and provide the following information:
        • Order number
        • Reason for refund request
      • Refunds will be issued to the original payment method used for the purchase.
      • Refunds may take [number] business days to process.
    2. NURHSA reserves the right to deny refund requests that do not meet these conditions or are otherwise deemed ineligible at our discretion.
Refund Policy
  1. NURHSA does not accept returns of course purchases. Once a course is purchased and accessed, it is considered consumed, and no returns are accepted.
  2. If you encounter technical issues or have concerns about the quality of the course content, please contact our customer support team for assistance.
Non-Refundable Items
    • Courses that have been fully accessed or completed
    • Course bundles or packages
    • Promotional or discounted courses
  2. Any exceptions to this policy will be clearly stated at the time of purchase.
Contact Us
  1. If you have any questions or concerns about our Refund and Returns Policy, please contact us at [support@nurhsa.org].

By purchasing courses through NURHSA’s LMS course selling website, you acknowledge that you have read, understood, and agree to be bound by this Refund and Returns Policy.